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Basic level support
Basic support is offered via public forums:
We have
a same business day reply policy on our forum. For any
question you post on our forum, we will
reply to it within the same business day.
Only for urgent situations, you can reach
us by telephone within 1 year after your purchase.
Silver level support
Besides all services from basic level support, Silver level support offers a support ticket system which clients can use to track status of
support tickets. Support ticket has a 4 hours response time policy. In additon to support ticket system, Silver level support users also
have access to exclusive content of umail campaign, such as source code example of the application, documentation for developers, etc.
Silver support must be updated every year. Silver support is only available for Umail Campaign 3.0
Gold level support
Gold support includes all services from Silver support. Besides that, Gold level support can also enjoys free installation/configuration service.
At your permission, we will login your system and solve any problem you might have directly.
Gold support must be updated every year. Gold support is only available for Umail Campaign 3.0
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